Booking & Scheduling
Can my cleaner provide end-of-tenancy or after-building cleans?
Unfortunately, our cleaners are unable to offer such services as specialist equipment is usually required. For end-of-tenancy cleaning, we would suggest you contacting your estate agent or landlord, and using a cleaning company of their choosing to avoid any disputes regarding deposits etc. For after-building cleaning, we would recommend contacting a company who can provide specialist vacuuming equipment to make sure all dust etc is removed.
When are cleaners available to work?
Most of our cleaners work Monday to Friday 8am to 6pm, but we have some cleaners available to work on Saturday as well although there is usually a waiting list and these slots tend to get booked up about 1 week in advance. Unfortunately our cleaners don’t work on Sundays.
How can I book a clean?
You can book online and we will email you back within 15-minutes to confirm details of your booking. Alternatively you can call us on 020 3637 8307 – we’re open Monday to Saturday 8am to 6pm.
Can I reschedule or cancel my clean?
Yes – you can cancel or reschedule your clean at no charge providing at least 24-hours notice is given ahead of the scheduled start time. If a reschedule or cancellation request is made within 24-hours then a 100% cancellation fee is applied equal to the price of the job. As you can hopefully understand, if a job is confirmed in the calendar and then does not go ahead, then there is no time to arrange for your cleaner to attend another job.
Can I keep the same cleaner for each visit?
Yes – for all clients booking in a weekly or fortnightly service, the same cleaner will be sent for each visit. In the event that that cleaner is not available due to sickness or leave, then we will be in touch to let you know and to ask if you would like another cleaner to cover.
Do you cover last minute cleaner absence?
We do our very best to arrange cleaner cover if there is a last minute cleaner absence. Unfortunately we’re not able to guarantee this but we do try our very best as we completely understand the potential inconvenience caused.
Can I book a monthly clean with the same cleaner?
Unfortunately we’re not able to offer a monthly service with the same cleaner. This is only an option if you are booking a weekly or fortnightly clean. If you are looking for a less regular service, then this would be treated as individual one-off cleans, and you will need to book in for a new clean each time.
What is the latest time I can book in a clean?
For all next day cleans, we ask that you make your booking by 5pm on the day before at the very latest. We are often fully booked a few days in advance so we always recommend booking as far in advance as possible. Unfortunately we don’t also offer same day cleaning due to the difficulties involved around scheduling etc.
Which areas of London do you cover?
Our cleaners are available to to work across Zones 1-3 in central London. We focus purely on central London currently due to the ease of public transportation. If you live outside these zones, then unfortunately our cleaners won’t be able to travel to you. However this may change at some point in the future.